Refund & Return Policy
Last updated: July 2026
Research Use Only — Not For Human Consumption.
All BioMax Research Peptides products are supplied strictly for in-vitro laboratory research and development. Products are not intended for human or veterinary use, ingestion, or injection. This policy governs returns and replacements of research materials only.
No Refunds or Returns
Due to the nature of research peptides and the strict requirements for product handling and storage, all sales are final. We do not offer refunds or accept returns for any reason, including but not limited to buyer's remorse, incorrect product selection, or dissatisfaction with results.
Damaged or Broken Product Replacement
We will replace products that arrive damaged or broken due to shipping or manufacturing defects. To qualify for a replacement:
- You must contact us within 48 hours of delivery.
- You must provide clear photos of the damaged packaging and the damaged product(s).
- The vial cap(s) must still be sealed and intact in the photos.
- You must include your order number in the request.
Approved replacements will be shipped at no additional cost. Replacements are typically processed within 3-5 business days after approval.
How to Request a Replacement
Submit a request through our Contact page or email us directly at info@biomaxresearch.com. Please include your order number, the date of delivery, and photos showing the damage.
Questions?
If you have any questions about this policy, please contact us at info@biomaxresearch.com.
