Privacy Policy

BioMax respects your privacy. This policy explains how we collect, use, and protect your data when you visit our website and make purchases from us.

Data We Collect

• Email address
• Mobile phone number (only if you opt-in to SMS updates)
• Shipping and billing address
• Order details and purchase history
• Tokenized payment information (we never store full card numbers)
• IP address and browser information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that operate our messaging program.

How We Use Your Data

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Provide customer support
• Send marketing emails and promotions (only if you opt-in)
• Improve our website and services

Third-Party Services

We share your information only with trusted service providers who help us operate our business:

• Shipping: EasyPost — to calculate rates and generate label
• Email: Resend — to send order confirmations and updates
• SMS/Text: Twilio — to send order updates, shipping alerts and optional marketing texts
• Hosting: Supabase — to securely store and manage data

All third-party services are contractually obligated to protect your data and only use it for the purposes we specify.

Marketing Communications

We only send marketing emails if you explicitly opt-in via the consent checkbox at checkout. Every marketing email includes an unsubscribe link so you can opt-out at any time. Your consent preference is stored securely and can be updated by contacting us.

SMS/Text Messaging Privacy

If you separately opt in, DAAW LLC d/b/a BioMax Research may send recurring automated informational texts about orders and shipping and/or recurring automated promotional texts, depending on the unchecked option or options you select. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out or HELP for help. We do not sell or share mobile numbers, SMS opt-in data, or consent with third parties or affiliates for their marketing or promotional purposes. Information may be provided only to service providers that help us deliver the messaging program, and those providers may use it only to perform that service.

Cookies

We use minimal cookies, primarily for authentication sessions to keep you logged in. If you accept our cookie notice, we also use advertising measurement cookies and share limited order information with Google — a scrambled (hashed) version of your email address, phone number, name, and shipping address, along with the order value — so that Google can report which of our ads led to an order, including when the ad was clicked on a different device. This information is used for advertising measurement and ad optimization only, and is never sold. You can decline the notice, and you can change your choice at any time by clearing your browser's site data. See how Google uses data for details.

Security

We take data security seriously. All data is encrypted in transit using HTTPS/TLS. We use secure, reputable third-party services that maintain their own rigorous security standards. Payment information is tokenized and never stored on our servers.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Opt-out of marketing communications at any time

To exercise any of these rights, contact us at info@biomaxresearch.com

Contact Us

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.