Complaints & Abuse Reporting
A clear, dedicated channel for customer complaints, abuse reports, and illegal-content reports.
How to file a complaint or abuse report
BioMax Research provides a clearly posted channel for customers, third parties, and rights-holders to submit complaints, abuse reports, or reports of allegedly illegal content associated with our website or products. Use any of the contact methods below.
What to include
- Your name and preferred contact method
- Order number, product, or page URL related to the complaint
- A clear description of the issue or the allegedly illegal content
- Any supporting evidence (screenshots, links, documents)
- For rights-holder or legal complaints, a statement of authority
Resolution timeframe: within 7 business days
We acknowledge every complaint or abuse report upon receipt and investigate and resolve it within 7 business days. Reports of allegedly illegal content are prioritized and, where valid, acted upon (including removal) within the same 7-business-day window.
Escalation
If a complaint is not resolved to your satisfaction, reply to our response email requesting escalation. Escalated matters are reviewed by BioMax Research management and answered within an additional 7 business days.