Question 1

What are research peptides?

Accepted Answer

Research peptides are short chains of amino acids used in scientific research to study various biological processes. They are synthesized in laboratories and used by researchers to investigate cellular functions, develop new treatments, and advance scientific understanding. All our peptides are sold strictly for research purposes only.

Question 2

Why do you sell larger quantities (like 40mg) as multiple smaller vials (e.g., 4 × 10mg) instead of a single larger vial?

Accepted Answer

We structure our offerings this way to keep prices as low as possible for you while maintaining the highest standards of quality and testing. Here's why it works best:

Batch testing every single vial we ship is from a fully tested batch. By producing and testing in our most common smaller sizes (like 10mg), we can rigorously test every production run and ensure consistent purity and potency across the board. A single massive vial for higher quantities would require either holding untested larger formats in stock (which we avoid) or scaling up testing complexity without added benefit.

Lower costs passed to you — Buying and processing peptides in our high-turnover smaller sizes lets us benefit from better bulk pricing on raw materials and production runs. We then pass those savings directly to you. Selling a 40mg equivalent as 4 × 10mg gives you the same total amount at a better per-mg price than if we stocked and managed separate large-format options.

Practical use & freshness — Smaller vials are easier to reconstitute accurately, store properly, and use without long-term exposure to air/moisture after opening. You get the flexibility of opening only what you need right now, which helps preserve the integrity of the remaining vials.

No compromise on total amount — Whether it's listed as a single 40mg or 4 × 10mg, you're getting the exact same total quantity of high-quality peptide — just packaged smarter for everyone's benefit.

This approach is all about delivering maximum value, uncompromising testing on every batch, and real-world usability without unnecessary overhead that would drive prices up.

Question 3

What is the purity of your peptides?

Accepted Answer

All of our peptides are synthesized to a minimum purity of 99%. Each batch undergoes rigorous third-party testing, and a Certificate of Analysis (COA) is available for every product. You can view these results on our Lab Results page.

Question 4

Do you provide Certificates of Analysis?

Accepted Answer

Yes, we provide third-party Certificates of Analysis (COA) for all our peptides. These documents verify the purity, identity, and quality of each batch. COAs are available on our Lab Results page and can be requested for any specific product.

Question 5

Do your peptides contain allergens like corn?

Accepted Answer

Our peptides are 99% pure and contain no allergens, however during the lyophilization (freeze drying) process, fillers including mannitol are used for bulk.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) & PayPal. All transactions are processed securely with 256-bit SSL encryption on our dedicated checkout page.

Question 7

What will appear on my payment statement?

Accepted Answer

Your payment method statement will show BioMax.

Question 8

Is my payment information secure?

Accepted Answer

Yes, absolutely. We use industry-standard SSL encryption to protect all payment information. We do not store credit card details on our servers. All transactions are processed through secure, PCI-compliant payment processors.

Question 9

Can I modify or cancel my order?

Accepted Answer

Orders can be modified or cancelled by the next business day at 1pm PST after the order is placed. After this window, orders enter processing and cannot be changed. Please contact our support team immediately if you need to make changes.

Question 10

How do I report a complaint or abuse?

Accepted Answer

You can report a complaint or abuse by submitting a message through our Contact page or emailing info@biomaxresearch.com. Please include as much detail as possible so we can investigate promptly. We acknowledge all reports within 1 business day and aim to resolve them within 7 business days.

Question 11

Where do you ship to?

Accepted Answer

We currently ship to all 50 US states. International shipping may be available for certain countries - please contact us to inquire about shipping to your location.

Question 12

How long does shipping take?

Accepted Answer

All orders are processed and shipped the next business day. Shipping times are based on your selection at checkout. Expedited options are available. Please allow an extra 2-3 business days for the carrier due to the possibility of unforeseen delays. All orders include tracking information.

Question 13

How much is shipping?

Accepted Answer

Shipping cost is based on the shipping method you choose at checkout. Rates are populated based on your shipping address.

Question 14

Do you offer returns or refunds?

Accepted Answer

Due to the nature of these products there are no refunds or returns offered.

Question 15

What if my order arrives damaged?

Accepted Answer

If your order arrives damaged, please take photos of the packaging and products (vial cap must still be sealed), then contact us within 48 hours of delivery. We will arrange a replacement at no additional cost.

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